FAQ

faq

What is the shipping cost?

FREE shipping on all orders over 49$.
Orders below 49$, you can see your shipping costs on cart and checkout pages once you provide a shipping address.

How long delivery takes?

Handling time:
3-5 business days- All products are being collected straight from the production line.

Estimated Shipping time:
Our factory located in HK and we have 5 warehouses in the USA:
New York, California, Texas, Florida and Chicago.

For US customers:
USPS - 7-15 business days.
FedEX-IP - 4-7 business days.
DHL (direct) - 3-5 business days.

Worldwide:
Economic shipping - 18-25 business days.
Prioraty shipping - 4-9 business days.

*Please note, it may occur that some of the products in your order will be out-of-stock, in this case we'll send you in-stock products immediately and a 2nd package of restock orders straight from our factory (HK) with no extra fee.
In this case, shipping takes 20-30 days for delivery (for the 2nd package only). 

Warranty:
We give full warranty from production to delivery.
If you won't get your package within 4 weeks of shipping date, we'll send you a full refund.

How secure is shopping in the Online Shop? Is my data protected?

Absolutlly 100% yes!

We use SSL protocol and handshake process to protect you personal info.

We use Paypal gateway service to protect your money.

We use a PCI LEVEL 1 encoded page to process your credit card.

You are SAFE to go 🙂

Our site complies with the GDPR requirements, for more information visit our 'Privacy Policy' page.

Do you accept returns?

YES.

If you changed your mind, you can return the product within 30 days of delivery.
The product must be un-used in its original package.
Once we'll get it, we'll check its condition and process you a full refund.
*Return shipping cost is buyer responsibility.
*You must contant us first.

Shipping address:
PO Box 423,
Yokneam,
Israel 2060000

Please Note: This term apply to returns only.
In case you have a problem with your product, we'll take full responsibility and cover all costs.

I have a problem, what to do???

Don't worry, we got you cover!

In those rare cases when you face a problem our customer service will take care of everything.

Mor and her team are professional, creative and dedicated customer service experts.
They will work it all out for you with best solutions to keep you satisfied.

All you need to do is contact us.

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